Million's of BT Customers Face Second Rise This Year - Bills Hike Up To 40 Percent


MILLIONS of BT customers face price hikes for the second time this year as the provider pushes up the cost of landline, broadband and TV sport packages.

The fresh waves of hikes will come into effect from September 16 2018.

It means that the cost of the Superfast Fibre Plus package will go up by 40 per cent, from £20.50 a month to £28.75.

Landline rental will also go up from £18.99 to £19.99 a month, or from £56.97 to £59.97 if you pay quarterly.

Standard broadband prices including line rental will increase by £2.50 a month, while landline customers will have to pay an extra 2p a minute for calls and another 1p a minute for calls from a mobile.

Customers making international calls will have to fork out another 5p per minute.


The cost of 1571 answerphone will go up by 50p a month from £3 to £3.50.

BT, which boasts 10million customers, already hiked prices at the start of the year, with millions of customers paying out an extra 33 per cent for broadband, landline and BT Sport.

Broadband customers are already paying an extra £30 a year compared to last year, while a BT Sport customer who accesses the service through Sky TV and has BT broadband pays £2.50 more a month.

The telecoms provider will be sending a letter to customers who will be affected.

A BT spokesperson, who confirmed the changes, said: "All customers that are impacted will receive a letter or email that includes detailed information about the specific changes that affect them.

"We continue to freeze prices for low-income customers, and for any customers who want to upgrade to our new BT Plus plans."

a year
Sky customers were slapped with an extra £30 a year on their bills after the provider increased the prices of broadband, TV and home phone bills in February.

Bills for affected customers will rise by around £2.50 a month - adding £30 a year to bills, the firm said.

Virgin Mobile customers will see bills leap 3.3 per cent this summer in a price rise that will affect 1.6million Brits.

So What Can You Do About These Hikes?

IF you're a BT customer outside the minimum term of your contract then you can leave penalty free. For TV customers you have to give 30 days notice. For more information on how to cancel visit the BT website. If you're a broadband and phone customer - and you're outside the minimum term of your contract - then you can leave without paying a fee too. You need to give 14 days notice. If you're still in your contract and you're unhappy about the increase but don't want to leave BT then you can try calling up to haggle. Telecoms firms don't wan't to lose customers so it's worth seeing if they can do you a better deal.

If you would like to review other options and look at perhaps a more personalised 'accountable' level of support, then please do not hesitate to contact us today to arrange a free no obligation telecoms and IT review.  

We do work very closely with BT and also offer their great products and services to our customers, however we also work with other great providers and suppliers, so we can look at what options suit you and your business best!

Please contact us direct on 01452 238866 or email us at to arrange your free telecoms and IT review.